Customer care
Support
Clear answers for delivery, returns, fit and the small practical details that make online shopping easier.
Shipping
Orders ship from the MERCE studio within one business day. Standard delivery is free over $120, with tracking sent as soon as the order leaves.
Returns
Return unworn pieces within 30 days with tags attached. Exchanges are processed first so sizing issues can be fixed quickly.
Sizing
Every product page notes the intended fit. Choose your usual size for tailored pieces and size down if you prefer less volume in relaxed layers.
Stores
The flagship MERCE studio is at 42 Mercer Street, New York. Private fit appointments are available Thursday through Sunday.
Careers
MERCE hires slowly and carefully across retail, styling and operations. Send a short note with your portfolio or retail background.
Need a human?
Send us your order number, preferred size or fit question and the studio team will reply.
Contact support